What we really need, argues Kim Vicente, is technology that works for people. Technological innovation is progressing so quickly that we have fallen behind in our ability to manage it. Our world is filled with objects that invite human error —from VCRs and stoves to hospitals, airplane cockpits and nuclear power plant control rooms. Problems —some potentially catastrophic —continuously arise when designs are developed without human nature in mind. Our reaction to this dilemma has been to create more sophisticated technology —perpetuating a vicious cycle as we struggle to keep up.